We hope you are happy with your purchase, but should you need to return them, we promise to refund any unworn, unused item you are not completely happy with when you return it to us in saleable condition by post within 30 days of receipt, or to our store in the UK within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt.
Email us at firstname.lastname@example.org for any questions on refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards, downloadable software products and some health and personal care items such as eye masks.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
How do I return an item by post?
You can return an item by post within 30 days (or 14 days if purchased in sale) of receipt. Customers will receive a retuns form within their order (on the back of the order invoice) this must be completed and enclosed within the returning package.
To return an item by post, complete the returns form that was enclosed with your order. Please ensure that you write your order number on the returns form.
Enclose the completed form within the package and label the parcel to the address: ID PETERS LONDON (G02) ID PETERS PUBLISHING LIMITED 1 Croydon Road Beckenham BR3 4AA. Post it to us within 30 days of the day that you received it.
Please remember to ask the Post Office (or your local posting office) for your postage receipt and retain it for your reference. Your receipt will contain proof of postage to prove the item(s) have been sent. Customers are responsible for retaining proof of postage as we can not refund any money if we do not receive the returned items.
When will I receive my refund?
Returned parcels are on average refunded within 14 days of posting, however in the event of a delay in receiving the parcel this may take up to a maximum of 30 days. Please note this does not include your bank's processing time. Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used.
The refund will be processed once your goods are received into our warehouse. Please note that the time taken for the refund to show in your account will depend on your bank or card issuer's processing time. Order refunds will show on your statement as a refund / credit from ID PETERS Publishing. Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund please contact Customer Service with your order number, postcode and new card details.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 20-22 Wenlock Road London GB N1 7GU.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.